Terms & Conditions

Welcome to Alliostaar Techub LLP ("Alliostaar", "we", "us" or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website, products, software platforms, mobile applications, APIs and any related services (collectively, the "Services").

By accessing our website, requesting a quotation, engaging us for a project, subscribing to our products, or otherwise interacting with our Services, you acknowledge that you have read, understood and agree to be bound by these Terms.

To make these Terms easier to read, here are the key terms we use:

By engaging with Alliostaar — whether through our website, signing a proposal, paying an invoice, using our products, or instructing us to begin work — you represent that:

• You are at least 18 years old (or the age of majority in your jurisdiction).
• You have the legal authority to enter into a binding agreement on your own behalf or on behalf of the organization you represent.
• You will comply with all applicable laws and regulations while using our Services.
• The information you provide to us is accurate, current and complete.

Alliostaar provides a comprehensive portfolio of software services, including but not limited to:

• Custom Software Development — Bespoke platforms designed around your unique workflows.
• Website Development — Corporate, e-commerce and SaaS websites.
• Mobile App Development — Native (iOS / Android) and cross-platform (Flutter / React Native).
• ERP, CRM, HRMS Platforms — Modular enterprise software.
• Cloud Solutions — Architecture, migration and DevOps on AWS, Azure and GCP.
• API Development & Integration — Including payment gateways and third-party services.
• IT Consulting — Architecture reviews, audits and roadmap advisory.
• Software Maintenance & AMC — Ongoing support, monitoring, updates and SLA-backed plans.

The exact scope of Services for any given engagement will be defined in a proposal, statement of work or invoice. Any work outside that scope is treated as additional work and will be quoted separately.

• Validity: All quotations are valid for 30 days from the date of issue, unless explicitly stated otherwise.
• Taxes & GST: Prices quoted are exclusive of applicable taxes including Goods and Services Tax (GST), which will be charged at prevailing rates.
• Currency: Default billing currency is INR (₹). International clients may be invoiced in USD, EUR, GBP, AED or SGD by mutual agreement.
• Price Revisions: Recurring subscription fees may be revised with a minimum of 30 days' prior written notice.
• Custom Development: Pricing for custom projects is based on the agreed scope. Changes to that scope will trigger a change-request quote.
• Additional Work: Any work outside the agreed scope is treated as a separate engagement and will be quoted at our prevailing rates.

• Client-owned domain: If you provide a domain you already own, it remains your property at all times. We will only manage DNS records with your authorization.
• Company-booked domain: If we register a domain on your behalf, it is registered in your name and held under your billing account. We can transfer registrar credentials at any time.
• Transfer policy: Domain transfer requests are honoured within 5 business days, subject to settlement of any pending charges.
• Renewal: Domain renewals are the Client's responsibility unless covered under an AMC. We will send renewal reminders at 60, 30 and 7 days before expiry.
• Expiry: Alliostaar is not liable for any loss arising from a Client's failure to renew their domain.

• Hosting Plans: We offer managed hosting on AWS, Azure, GCP, DigitalOcean and reputable Indian providers. The exact plan is defined in the proposal.
• Cloud Servers: Cloud resources may be provisioned under your account, our account, or a joint account, by mutual agreement.
• Maintenance Windows: Scheduled maintenance is communicated at least 48 hours in advance and typically performed during low-traffic hours.
• Backups: Daily automated backups with a default retention of 30 days. Custom retention can be configured.
• Downtime: We target 99.9% uptime. Downtime caused by Client actions, third-party providers or force majeure events is excluded from this SLA.
• Server Responsibility: Alliostaar is responsible for server-side software and configuration. The Client is responsible for content, data integrity and license compliance for third-party tools.

• Custom Development: Upon full payment, all custom-developed source code, deliverables and related documentation are owned by the Client.
• SaaS Products: For our hosted products (ERP, CRM, HRMS, School ERP, etc.), the Client receives a non-exclusive, non-transferable license to use the software for the duration of the active Subscription.
• Reusable Components: Alliostaar retains ownership of generic libraries, frameworks, design systems and reusable components developed internally.
• Third-Party Components: Open-source libraries remain under their respective licenses. Any commercial third-party licenses are passed through to the Client at cost.
• Restrictions: Without written consent, Clients may not resell, sublicense, white-label or reverse-engineer Alliostaar's SaaS products.

All trademarks, service marks, logos, trade names, designs, copyrights and other intellectual property displayed on our website and Services are the property of Alliostaar Techub LLP or their respective owners. This includes:

• Copyright on our website content, blog posts, documentation and marketing materials.
• Trademarks and service marks associated with the "Alliostaar" brand.
• Design systems, UI components, brand colors and brand assets.
• Internal frameworks, libraries and engineering tooling.

You may not reproduce, distribute, modify or create derivative works of our IP without express written permission.

To enable a successful engagement, Clients agree to:

• Provide Content: Supply text, images, brand assets and reference materials required for the project.
• Timely Feedback: Review deliverables and provide consolidated feedback within agreed turnaround windows (typically 3–5 business days).
• Testing & Approval: Participate in user acceptance testing and provide written sign-off on completed milestones.
• Data Accuracy: Ensure that all data, instructions and inputs provided are accurate, lawful and complete.
• Legal Compliance: Operate within the laws of your jurisdiction. The Client is responsible for ensuring that the intended use of the Software complies with local regulations.
• Account Security: Maintain confidentiality of access credentials and notify us immediately of any unauthorized access.

Alliostaar commits to:

• Deliver Services with reasonable skill, care and engineering rigor.
• Maintain industry-standard security practices across our SDLC.
• Communicate clearly, proactively and respectfully throughout every engagement.
• Provide quality assurance, testing and bug-fix support during the warranty period (typically 90 days post-launch).
• Maintain confidentiality of Client information and data shared during the engagement.
• Be transparent about timelines, dependencies and any risks that may affect delivery.

• Storage: Client data is stored on encrypted volumes in geographically appropriate regions (India by default; alternative regions on request).
• Confidentiality: All non-public Client information is treated as confidential and accessible only to authorized personnel under signed NDAs.
• Security: We follow OWASP-aligned secure SDLC, perform periodic security audits and use encryption in transit (TLS 1.2+) and at rest.
• Third-Party Subprocessors: We may use third-party services (cloud providers, monitoring, analytics). A list of subprocessors is available on request.
• Data Protection: Our architecture supports GDPR-aligned consent management, data export and deletion on request.
• Detailed Policy: Our complete data practices are documented in our Privacy Policy.

• Warranty Support: Every project includes 90 days of complimentary post-launch support covering defects, bugs and minor adjustments.
• Annual Maintenance Contract (AMC): Beyond the warranty period, ongoing maintenance is governed by a separate AMC agreement that may cover bug fixes, security patches, monitoring and minor enhancements.
• Updates: AMC includes routine security updates, library version bumps and compatibility patches.
• Bug Fixes: Defects reported via the support portal are triaged within 4 business hours and addressed per the SLA tier.
• Feature Requests: New features and major enhancements are scoped, quoted and executed as separate change requests.
• Emergency Support: Critical production issues outside business hours are covered under the Premium SLA tier.

• Project Cancellation: Either party may terminate a project for material breach with 15 days' written notice. The Client is responsible for payment for all work completed up to the termination date.
• Subscription Cancellation: SaaS subscriptions can be cancelled at any time. Pre-paid amounts for the remaining cycle are non-refundable.
• Refunds: Refunds are issued at our discretion, generally limited to work not yet started or services not yet delivered.
• Non-refundable items: Domain registrations, third-party software licenses, cloud / hosting fees and design / development work already performed are non-refundable.
• Processing time: Approved refunds are processed within 10 business days via the original payment method.

To the maximum extent permitted by applicable law:

• Alliostaar's total aggregate liability for any claim arising out of or related to these Terms or the Services shall not exceed the total fees paid by the Client in the twelve (12) months preceding the claim.
• Neither party shall be liable for indirect, incidental, consequential, special, exemplary or punitive damages — including lost profits, lost data or business interruption.
• Alliostaar is not liable for failures arising from Client actions, third-party services, force majeure events or unauthorized use of the Services.
• Nothing in this section limits liability for gross negligence, willful misconduct, fraud or breaches of confidentiality.

The Alliostaar Partner Program is subject to the following terms:

• Eligibility: Open to qualified individuals, agencies and businesses approved by our partnership team.
• Referrals: Partner-referred leads must be submitted via the partner dashboard and qualified as new opportunities.
• Commission: Commission rates are tier-based and detailed in the active Partner Agreement. Commissions are paid on successful conversion and as recurring share on renewals.
• Payouts: Settled monthly to the registered bank account, subject to KYC verification.
• Conduct: Partners must not misrepresent Alliostaar's products, engage in spam outreach, or violate applicable advertising laws.
• Termination: We reserve the right to terminate a partnership for breach of conduct, fraudulent referrals or non-compliance. Pending commissions on legitimate deals will still be honoured.

Full details are available in the Partner Program agreement.

When using our website, products or Services, you agree NOT to:

• Engage in any activity that is illegal, fraudulent, or violates the rights of others.
• Attempt to gain unauthorized access to our systems, accounts, networks or data.
• Introduce viruses, malware, ransomware, or other malicious code.
• Scrape, harvest or mine content from our website or Services without permission.
• Use our Services to send spam, unsolicited communications or harassing content.
• Impersonate any person, entity or affiliation falsely.
• Reverse-engineer, decompile or disassemble any part of our Software.
• Use our Services in ways that violate intellectual property laws or third-party rights.

Violation of these terms may result in immediate suspension or termination of access, and may be reported to law enforcement where appropriate.

Our Services may integrate with or depend on third-party providers, including but not limited to:

• Cloud Infrastructure: AWS, Microsoft Azure, Google Cloud Platform, DigitalOcean.
• Payment Gateways: Razorpay, Stripe, PayPal, Cashfree, PayU.
• Communication: Twilio, SendGrid, MSG91 (SMS / Email / WhatsApp Business API).
• Maps & Location: Google Maps, Mapbox.
• Analytics: Google Analytics, Mixpanel, PostHog.
• Authentication: Google, Microsoft, Apple Sign-In, Firebase Auth.

These third parties have their own terms and privacy policies. Alliostaar is not liable for downtime, security incidents or policy changes caused by these providers. We will however actively monitor and mitigate impact wherever possible.

We may update these Terms from time to time to reflect changes in our Services, applicable laws or industry practices. When we make a material change, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active Clients via email at least 30 days before changes take effect.
• Display a prominent banner on our website for material updates.

Your continued use of the Services after the effective date of an updated version constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction Placeholder: e.g., India], without regard to its conflict of laws principles.

Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of [City Placeholder: e.g., Pune, Maharashtra].

Before initiating any legal proceeding, both parties agree to attempt good-faith resolution through direct discussion for a period of at least 30 days.

For any questions, clarifications or notices related to these Terms, please reach out via any of the channels below:

By using Alliostaar's website, products, or services, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.